Case Study: Some Lessons From India

India is known as an IT powerhouse but still has the greatest number of poor people of any country in the world. India’s experience with policies for digital inclusion therefore may offer some useful lessons for other developing countries. This case study provides an analysis of the ambitious Common Service Centres (CSCs) scheme of the National e-Governance Plan. It looks at the challenges faced by the scheme in ensuring the delivery of development services in a socially inclusive manner using the ICT-based rural infrastructure it is building.

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