Delivering government services through electronic means. Electronic means include telephone and fax, and increasingly the internet (whether accessed through a computer, digital TV, phone or other device). Electronic access may be direct, or mediated through call centres or front offices in which the operator has access to information electronically and can seek information or complete transactions on behalf of members of the public who prefer to conduct business face to face or by telephone.

Style information: When this word appears at the beginning of a sentence or in a title, capitalise the "e" rather than the first letter after the hyphen, i.e. E-government rather than e-Government.

Source: GenderIT.org

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